We want you to be happy with Pythesis. This policy explains when you can request a refund, the conditions under which we issue one, and how the refund is processed.
1. How credits work
- Each purchase grants one (1) credit redeemable for one (1) project of the chosen service: Protocol Maker (₹999), Review of Literature (₹1,999), or Full Thesis (₹4,999).
- A credit is consumed when you start a generation that runs to completion.
- Once consumed, you may re-edit, regenerate, re-export and re-download artefacts of that project for free.
2. When you are eligible for a full refund
You may request a full refund within 24 hours of payment if any of the following is true:
- You have not yet started any generation using the credit.
- The Service was unable to complete generation due to a verified technical failure on our side, and we are unable to deliver a working result on retry.
- You were charged in error (e.g., a duplicate transaction).
3. When a refund is not available
- The credit has been consumed by a successful generation, even if you later decide not to use the output.
- You used the Service in violation of our Terms of Service (e.g., fabricated data, abuse, account sharing).
- Issues caused by factors outside our control: incorrect study details you entered, inadequate de-identification of your dataset, unavailability of relevant open-access references for very narrow topics, or your institution's specific formatting preferences not declared upfront.
- More than 30 days have passed since the original payment.
4. Partial refunds and credit re-runs
For minor technical issues that affect a portion of the output, we may at our discretion offer a partial refund or a free re-run of the failed step. We will discuss the appropriate remedy with you on a case-by-case basis.
5. How to request a refund
Send an email to support@pythesis.in with:
- The email address you used to sign in.
- The Razorpay payment ID (visible in your receipt email).
- A brief description of why you are requesting a refund.
We acknowledge refund requests within 2 business days and respond with a decision within 5 business days of receiving the request.
6. How the refund is processed
- Refunds are issued to the original payment method via Razorpay.
- Razorpay typically settles refunds within 5–7 business days, though some banks may take up to 10 business days.
- Any payment-gateway charges already withheld by Razorpay are not within our control to refund separately, but we issue the gross amount you paid.
7. Cancellation
Because Pythesis is a one-time purchase per project (not a recurring subscription), there is nothing to "cancel" on an ongoing basis. You can stop using the Service at any time, and you can close your account by emailing us — closing your account does not entitle you to a refund of credits already consumed.
8. Contact
Questions or disputes about a refund: write to support@pythesis.in. For unresolved disputes you may also raise a grievance via the Razorpay dispute resolution process applicable to your transaction.